Knowledgebase: Email
Web 2 Market Cloud Email Settings
Posted by Tom Stoub on Oct 24 2017 14:06

To modify connection settings to the new email server, go to File and select Account Settings

Note: To add a new email account, select Add Account and select Manual Setup and account type POP or IMAP. 

Highlight the email account and select Change.


Fill out your settings similar to the format below.  **Change your incoming and outgoing mail server settings to your server domain (ask the networking team if you don't know what this is) under Server Information**


For Logon Information, use your username and make sure you do include the part of your email.  Use the password given to you by a Web 2 Market Network Administrator.  After the settings have been entered, select More Settings


In the Advanced tab, use Port number 995 for the Incoming server (POP3), or use 993 for IMAP, and check "This server requires an encrypted connection (SSL)." Use Port number 465 for the Outgoing server (SMTP) and select SSL as the type of encrypted connection. 


Leaving a copy of the message on the server will allow the email to be pulled from multiple locations.  If you only use email on one station, you can uncheck leave a copy of the message on server.  If viewing email on multiple computers/phones, keep this checked so the email can be received from different locations. 

In the Outgoing Server tab, click the checkbox for My outgoing server (SMTP) requires authentication, and select the radio button next to Use same settings as incoming mail server


Select Next in Account Settings and test the Outlook settings.  You're all set!


If you run into any issues with setting up your email account, please submit a ticket to our Helpdesk. 




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